If you are having issues with Commercial Link, there may be other options before you cancel your subscription. Please contact Commercial Link Sales and Support for technical product support and / or questions about your subscription.
Commercial Link’s full return and cancellation policy is provided in addition to any legal guarantees or any other statutory return rights that you may have under law.
Subject to our criteria, you may withdraw from the purchase contract and request a refund for any funds paid, without giving a reason within thirty (30) calendar days from subscription sign on date. The withdrawal period will expire after thirty (30) calendar days from the date the initial product subscription was made, with note to the following circumstances:
If the applicable law of your country grants you a longer withdrawal period, that period will apply. We may extend the right of withdrawal period during holiday or other periods. If a longer period is advertised on our website, the advertised period will apply.
To exercise your right of withdrawal, you must inform us of your decision within the 30 days withdrawal period. Notification must be made in writing to “state here relevant commercial link email address.” To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Customers who have prepaid Commercial Link for multiple months can withdraw from their subscription and receive refund under the following provisions.
The subscriber must provide Commercial Link with written notice of withdrawal (this includes email correspondence to Commercial Link) including the date in which the withdrawal is to take effect.
From the date of withdrawal a refund will be provided for those pre-paid months where Commercial Link has not been used. Any part use of Commercial Link during a month will not see that month refunded.
If you exercise your right of withdrawal, and in those situations where subscription monies have been paid, we will reimburse to you all payments received from you, without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this contract. Refunds will be made in the same method of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.